How do I pay my condo fees?
You can set up condo fee payment through your Appfolio portal. To do this, just log into your portal and click on “Pay Now” or you can set up auto payment options by clicking “Set Up Auto Pay”. Questions about payments, send an email to [email protected] and we’re happy to help!
How do I order a resale or refinance package for my unit?
We work with Homewise to offer this service. Create a log-in and search for your property for documents. You will be prompted with the appropriate next steps.
How do I report in maintenance issue in my building?
You may log into your Appfolio Portal and issue a maintenance ticket. You will receive an update on the status within 24 hours.
There is a building emergency. What do I do?
Call our offices at 202-986-3088 and an individual on call will be alerted and take next steps to secure the building and engage with your building board of directors.
How do do I request an updated insurance certificate?
You can log into your Appfolio portal and the most recent certificate is retreviable under “Shared Documents” on the left hand side of the home page. Not what you are looking for? Send us an email to [email protected] and we’ll get you what you need!
I have a maintenance issue I’m not sure is a building related issue or a unit related issue.
We’re happy to help. Submit a maintenance request through your portal (if it’s not an emergency) and we will be able to help determine whether the issue is something you handle or the building resolves.
How do I get additional building keys or fobs?
Send an email to [email protected] and we’ll be able to give you instructions and pricing on getting additional keys and fobs.
Can the building call box be updated with my contact information?
Every building policies around updates are different. Submit a request via your portal and we will let you know how updates are made for the building.
How do I schedule a move-in or out of the building?
We’re happy to help with this. There are often rules regarding dates and times when moves are allowable by the association. Please reach out via your portal or [email protected] and we can walk you through the process.
I want to rent my unit in a Roost managed building. What do I need to do?
Every building policies around leasing and rental restrictions are different. Submit a request via your portal and we can provide all the info you’ll need.