Salary: 60-85k, depending on experience
Classification: Full Time
Location: 1508 U St NW with hybrid schedule after initial training period, and open to fully remote role if candidate does not reside in the region.
Hours + Availability Expectations: 9:00a-6:00p, available after hours/ evening/ weekends as needed and part of the on-call rotation
Roost DC is an employee-owned community association management company that focuses on providing high quality management services for condominium & homeowner associations and cooperatives in the District of Columbia and the greater metro-area. We are a member of Flock DC - a family of real estate companies laser focused on people and place. We manage home and tend to our community with care. Happy modern dwellers cultivate stronger, sustainable and more equitable and robust local communities and economies. WE are a mission drive, values based 'motherbird' that puts purpose over profit. Flock DC includes Nest DC, Starling DC, Birdwatch, birdSEED and Roost DC.
The modern community association management professional must be nimble, flexible and able to triage any number of client needs at any given time. Roost DC believes in teamwork and provides strong support teams (accounting, facilities + project management and governance/admin) to ensure our Client Experience Managers (CEM) are able to meet the needs of our clients. Success in this role emerges from strong relationships, project and time management finesse, dynamic problem solving and a strong commitment to excellence overall. Our Client Experience Managers deliver best in class community association management and are good at managing real time issues and emergencies while tracking projects and smaller scale tasks from beginning to end. Focus on systems, innovation and technology and old fashioned “reach out and touch” communications is the secret sauce in this role.
We lean in on technology to automate routine tasks to free up as much time as possible for real time engagement with residents, Board members and vendors. We limit night meetings (most managers have less than 10 per year outside of their portfolio's annual meetings) and share on call responsibilities company wide so that everyone gets a break.
The CEM will be responsible for delivery of portfolio management to an assigned portfolio of condo and HOA communities.
Accurate record keeping that informs the management plan of the community, including physical systems, administrative and compliance requirements.
Proactive management of service contracts to meet the needs of the community and are aligned with the approved budget.
Budget development and oversight in tandem with the Accounting team and Board of Directors.
Shepherd the Board through large scale/capital expense projects by tapping in-house project management and accounting team.
Establish strong collaborative and proactive relationships with Board members + residents.
In collaboration with Accounting team, authorize spending and approve all portfolio invoices; assist in the planning & administration of of special assessments/loans; review & understand monthly financial packages to understand monthly expenses and financial standing of the community.
"People management" of client experience assistant, including coaching and training, annual review, and professional development.
Collaborate with other teams to provide feedback to systems and protocols that leads to more efficient workflows and better overall client experience.
Roost DC offers hybrid work schedule with opportunities to work remotely and from our DC office. We are open to fully remote for the right candidate!
Core Values, Flock DC: Every Flockster is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile … every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We work hard, we play hard and we’re invested in the growth of the companies, but with continued excellence in service. When the Flock takes flight, we all do!
Skills/Experience Required and Preferred
Experience in community association management preferred
Experience in Appfolio preferred
Experience in a client-oriented environment
Superior organization and time management skills
Ability to work independently and is self-directive
Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing
Strong ownership over projects and deliverables both individually and as a team lead
Willingness to jump into new tasks and help out other team members
Strong interpersonal skills
Proficiency in MS Office including Word and Excel, and GSuite products
How to Apply Interested and enthusiastic applicants should apply and upload a resume, cover letter, and salary requirements to the Flock Career Center, where the full job posting can be found.
To learn more about our Flock Benefits and Perks, visit flock-dc.com/careers
- No phone calls please.
- Applications accepted until position filled.
- Please note that only those individuals whose qualifications match the current needs of the organization will be considered applicants and will receive responses from Flock.
- Flock provides a very competitive compensation and benefits package.
- Flock is an equal opportunity employer.